Information by having an informal discussion

When you get a phone call from your child’s school, saying that they might be struggling or having problems at the school, it can be very easy to get all heated up and immediately react by being upset, defensive or really panicky.
Rather than go through a million and one emotions unnecessarily, it is important that you keep a calm head and realise that the situation is not really about you, it is about your child, and therefore you have to deal with it in a rational, managed and mild mannered way.
The first step is to arrange an appointment with the school to go and see their teacher or head teacher without them, to try and understand what is happening or what has happened to warrant the phone call. Often the school will want to see you separately anyway, but after this meeting, they might want to see you and your child to discuss what is going on.
It is also really important to speak to your child and find out what is going on, without jumping to conclusions or pre-judging, because quite often you can find more information by having an informal discussion, than ranting and raving, desperately trying to find answers.
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